Eurostar provides 360° guide to help travellers with autism

Eurostar, the high-speed passenger rail service linking the UK with mainland Europe, launches a new 360° virtual guide to help travelers with autism have a smooth and stress-free journey, in a first for the travel industry.  Eurostar worked with charity Ambitious About Autism to carry out a review of its travel experience for autistic passengers. The charity advised that customers with autism are more comfortable traveling after seeing information in advance with sights and sounds in two-dimensions. The virtual guide has been created to reflect this by providing visual information ahead of a journey.

Ambitious about Autism is the national charity for children and young people with autism. It provides services, raise awareness and understanding, and campaigns for change. 

Eurostar offers a unique journey, with stations that combine elements from airports and domestic rail travel and the visual guide has been designed to offer tips and advice for every step, including ticket gates, security checks, boarding, onboard and arrivals.   

Amber Kirby, Customer Experience Director, Eurostar, said: “We are committed to providing an effortless travel experience for all our customers, and our new guide provides information for those that may be anxious about what to expect on the journey, specifically travellers with autism. We hope it helps more of our customers feel prepared so that they can relax and enjoy the experience from the moment they arrive at the station.”

The guide is now available at https://www.eurostar.com/uk-en/travel-info/travel-planning/travellers-with-autism, and forms part of a number of initiatives from Eurostar to improve customer experience including improvements to making wheelchair bookings and a new process for non-accredited assistance dogs.