After quarantine: AirAsia announced rules for passengers with disability

After quarantine: AirAsia announced rules for passengers with disability

 

Image: AirAsia plane at the airport

 

The brand “AirAsia” is widely known to anyone who has ever been to Asia or just thinking about a trip to Kuala Lumpur, Singapore, Thailand, Tokyo, Jakarta and other tourist and business centers of the region. This is the largest low-cost carrier that flies to more than 400 destinations in 25 countries and five times became the best low-cost airline in the world. Under the threat of the spread of COVID-19, red and white airplanes were forced to remain at airports, but the airline developed sanitary and epidemiological safety measures that would allow passengers to start air travel again.

How to make traveling easy, safe, and accessible for everyone explains AirAsia Chief Operations Officer, Javed Malik.


Safety Before Flight

Image:  a woman with a bag wearing mask at the airport waiting in the line
Social distance is one of the measures (Source)

 

  • Temperature screenings at different checkpoints, including boarding gate. 
  • Social distancing with floor markers at queuing areas including check-in counter and kiosks. 
  • Hand sanitizers available throughout all journey processing points for guests and staff.
  • Contactless technology – passengers are advised to use web or mobile check-in to reduce surface and physical contact.
  • Cabin crew are also updated with the latest safety information and guidelines before each flight.


Safety measures on board

  • To ensure the social distance between passengers when boarding and disembarkation an aircraft, only one small bag or laptop, up to 30x40x10 centimeters in size, can be carried on board.
  • All passengers must wear their own masks during the flight from the moment of check-in and including baggage claim at the airport of arrival.
  • On-board meals are produced in accordance with food safety standards. Food and drink delivery will be carried out with gloves.
  • All airline staff use hand sanitizers, wear protective masks and gloves. Crew are well trained to assist with any medical situation inflight including identification and isolation of anyone onboard who may feel unwell.
  • Aircrafts are regularly cleaned and disinfected.


Safety for passengers with disabilities

The airline has provided additional security measures for passengers with disabilities, parents with young children and high-risk groups such as expectant mothers or elderly.   

 

Image: Airline Guest Service Agent with mask and gloves assist a passenger in a wheelchair, wearing a mask too
Wearing masks and gloves is mandatory for employees and passengers (Source)

 

  • Passengers with infants, travelling with stroller or pram, will be able to use them, as usual, until the moment of boarding. Crew will assist you by checking it into the aircraft hold before boarding. All the staff handling this will be wearing masks and gloves.
  • Passengers traveling with wheelchairs will also have to maintain a social distance: they will be the first to board the plane and the last to disembark.
  • Wheelchairs used at airports will be disinfected before and after each passenger.
  • Airline Guest Service Agents who assist low-mobility passengers at the airport are required to wear masks and gloves. The carrier also recommends that passengers who plan to use their own wheelchair additionally clean the device before arriving at the airport.
  • To make sure that there is a wheelchair available on your preferred date, you may pre-book Special Assistance (Wheelchair Service) at the time of booking or via Manage My Booking on airasia.com at least 4 hours before the scheduled flight departure time.
  • Upon arrival at the airport, expectant mothers or elderly guests can approach one of the Guest Service Agents speak upon arriving at the departure hall so they can help to direct you to a dedicated counter for check-in.

AirAsia recommends arriving at the airport at least three hours prior to departure to safely pass all the necessary checks, as well as clarify in advance which restrictive measures apply at the destination point.

AirAsia universally recommended protective precautionary measures can be found here